Terms & Privacy Policy

Terms & Conditions

Last updated: May 2026

Please read the following terms and conditions carefully before making a reservation for our services. These terms and conditions apply to all services provided by Personal Drivers and constitute the entire agreement between the parties.

The content presented on our website is intended for persons aged 18 and over. The purchase of services through our website requires the use of the payment methods specified at the time of booking.

Pricing

All amounts are calculated in euros per vehicle or per person, depending on the type of service booked, and include all applicable taxes.

Reservations

• A booking deposit of 50% of the total quoted amount is required for all services. Payment must be made by credit card or bank transfer within 48 hours of accepting our quote. Deposits are fully refundable up to 72 hours before the service start time, except for credit card payments, where the refunded amount will be net of any processing fees charged by the payment provider, as these fees are beyond our control.
• For bookings made less than 72 hours before the scheduled service, full payment is required at the time of booking.
• Personal Drivers will send a written confirmation containing all details of the reservation. This confirmation serves as your booking voucher and should be presented to our representative or driver at the time of service.
• In the case of group bookings, the person making the reservation acts as the group's representative and accepts these terms on behalf of all passengers.

Airport Transfers

• Please provide as much information as possible when booking a transfer, including flight number, scheduled time, origin or destination, and accommodation address.
• Personal Drivers cannot accept complaints or reimbursement requests arising from incomplete or incorrect information provided at the time of booking, missed flights, excess luggage, or the transportation of special items (such as wheelchairs, surfboards, or pet carriers) not declared in advance.
• Luggage and personal belongings remain the sole responsibility of the client at all times.
• For outbound transfers, clients must adhere to the agreed departure time to ensure timely arrival at the airport. The driver will wait a maximum of 15 minutes beyond the agreed time. Personal Drivers accepts no liability for missed flights resulting from client delays.
• Any changes to flight schedules must be communicated at least 24 hours in advance by email or via our emergency contact number. Personal Drivers accepts no responsibility for delays or missed connections arising from undeclared schedule changes.

Vehicles

• In the event that the requested vehicle is unavailable, Personal Drivers reserves the right to substitute an alternative vehicle of equivalent quality and category, which may be of a different make or model.
• Personal Drivers reserves the right to refuse transportation to any client whose behaviour, under the influence of alcohol or drugs, may endanger the driver, other passengers, or the vehicle.
• The consumption of alcoholic beverages and food, as well as smoking, is strictly prohibited inside our vehicles.

Complaints

• Any complaint must be raised with the driver or company representative at the time of the service. Written complaints must be submitted within 30 days of the service completion date to be considered.
• Personal Drivers accepts no liability for circumstances beyond our control, including but not limited to: weather-related delays, traffic congestion, mechanical failures, road accidents, delays caused by other clients, or police operations.
• We also accept no responsibility for personal documents, valuables, or items forgotten inside vehicles.
• All substantiated complaints will receive a written response within 30 days of receipt. Any disputes shall be resolved in accordance with Portuguese law, in the District Court of Almada.

Insurance

Personal Drivers holds all insurance required under Portuguese law. Our insurance covers our vehicles and passengers only and does not extend to losses or damages unrelated to our direct services.